They will be able to recognize the alphabet and numbers, describe some basic differences between deaf and hearing cultures, and utilize sign to hold basic everyday conversations. Through experiential learning, this session conveys the key elements of listening and how to communicate with others to accomplish work and personal goals while maintaining the mutual relationship. The participants will understand their own communication style and how that can impact working with others.
Customer Service, Aiming for Excellence is a fast-paced, humorous, and fresh approach to customer service that will benefit both first-time employees and seasoned professionals. Organizations today are in need of a realistic and highly effective approach to customer service, one that allows for varying levels of employee skill and illustrates a respect for BOTH the employee AND the critically important customer. This course will maximize employee performance by identifying the type of customers they face every day, by investigating the genesis of many customer challenges, and by discussing realistic and effective strategies for excellent customer interaction.
In this session participants will learn about team functionality and individual preferences with the goal of gaining a deeper understanding of individual and team style preferences. These preferences will then be examined to set goals and leverage them to increase team relationships and effectiveness. Assessment prior to workshop of Myers Briggs Type Indicator — Jung based quick, free online assessment it take 10 minutes to complete. For the Service Organization, Retail, or in any setting where public-interaction is a large part of the work, conflict can erupt at any time and for any reason!
Managing conflict on the front lines explores how we can support people who often show-up angry and defensive, while also taking care of ourselves. Appropriate for public service providers and customer service specialists. This highly engaged and interactive skill building workshop will present strategies and skills for the performance review process. This one day workshop presents an overview of Transformative mediation theory and practice.
This less in-depth version of the three-day Basic Mediation Training includes transformative conflict theory and the basic skills of the mediator. The Better Business Writing class is focused on fundamental skills that are critical for successful writing. In this class you will learn the following:. This four hour course will guide individuals and businesses interested in building successful, supportive, online articles in an easy to use blog format.
Those with a business website, individuals interested in writing and editing as a career, and individuals looking to build themselves as an expert in their field or business area will benefit from this workshop. Blogs are one part of what Google and other search engines look for when determining your website or business's rating, and using this course you can improve your digital presence both as an individual and as a business.
Leave this workshop with your blog complete, personalized and your upcoming months' content planned. We will also discuss best practices for promoting your blog online and ways to incorporate social media into your blog. This course is designed for anyone, business or individual, who wants to learn about how blogs work and the best practices for blog success. Google Applications allow users access to nearly unlimited online storage space, document, editing, and spreadsheet programs, and much more with the click of their mouse.
This four hour course will cover each part of the Google Application program and how to effectively integrate its use into your personal and professional life. Starting with the most commonly used applications for business settings, such as Drive, Docs, Sheets, Calendar, and Hangouts, we will then delve into the use of other programs that are part of the Google Apps family, including Blogger and Youtube, Photos, Play, Travel, Translate, and Wallet.
We will also touch on the other applications available through Google during this course. In order to successfully participate in this course, each individual will need a laptop computer or tablet that is internet accessible which they can bring to the course , as well as a functional, personal Gmail account not associated with another organization, such as an.
Learners should try to come prepared with questions about specific programs, usage ideas, etc. There will be no required text for this course; all necessary review materials will be provided. Do you know how to tell if your website is really working for you? If you've ever wanted to know what customers your website is bringing in, whether or not your advertising is working, or why you have a website at all, this course is for you!
Come learn how to read your web analytics, what those results mean, and how you can take control of that data to improve your business. Learners should try to come prepared with questions and an idea of who their customer base is, who currently hosts and maintains their website, etc. Are you in charge of recruitment? Want to learn how to leverage social media to attract top talent? Our Social Media Recruiting course will teach you the tools to achieve those goals! The new online format will allow you the convenience of practicing these techniques using your own technology at your own desk!
See the full descriptions below. Part 1, will explore how Facebook, Instagram and Twitter are used to effectively source candidates and the importance of targeted social media advertising in finding, retaining, and recognizing great talent. The course will also talk about marketing our organizations online and how to build an online presence on these medias. This section, will go into paid LinkedIn Jobs, as well as organic tools on all of the medias covered during part 2 that can be used for branding, content creation, and engagement.
Also discussed will be the best industry practices for text messaging with candidates as a means of communication during the hiring and interview process.
Have you ever wanted to build your own website? Have you considered writing and sharing your articles online but aren't sure where to start? Do you currently have a Wordpress site but feel lost in how to update, alter, improve, and utilize the platform successfully? If yes, then this is for you! This four hour course will guide individuals and businesses interested in building successful online presences, either as a standard website or in blogging format. Websites and Blogs are two crucial parts of what Google and other search engines look for when determining your website or business's rating, and using this course you can improve your digital presence both as an individual and as a business.
We will also discuss best practices for promoting your website and blog online and ways to incorporate social media into your digital footprint. This course is designed for anyone, business or individual, who wants to learn about how Wordpress sites and blogs work and the best practices for online success. Learners should try to come prepared with questions and an idea of whether they need a business site, a blog, topic areas for their site or website, etc.
This course is intended for anyone who has a part in training and teaching adults in professional or volunteer roles, from soft skills to technical training, to annual compliance offerings. No matter the situation, training adults is a unique and challenging opportunity to improve and connect with learners at their level.
This 8 hour course will focus on adult education best practices, including identifying learning styles, developing content and strategies for effective and efficient training programs. This course will also offer insight in how to assess whether training met its outcomes and how to gain buy-in from adult learners. Learners should try to come prepared with questions and an idea of what training or teaching opportunities they will be providing to adult learners in the near future, but this is not required.
In Digital Media Marketing, businesses will explore and master social media, blogging, website best practices visible and "back end" , digital advertising options, and get an introduction to how Google Analytics can provide them with an online direction for their business. Beginning with an introduction and review of digital marketing language and products, learners will then delve into the best practices for maintaining and improving their Search Engine Results Pages SERPs , as well as learn what key items to look for in their digital presence to insure success for their goals and organization.
Any other social media platform log-ins, etc. The program blends the latest FDA Food Code, food safety research and years of food sanitation training experience. Managers learn to implement essential food safety practices and create a culture of food safety. Project management is a proven method to meet cost, resource and scheduling variables in all industries and roles. A successful project requires understanding and implementing a mix of skill sets and tools. In this two-day training course, you are provided with an introduction to the principles of the project management process from planning to execution, and to apply these principals to real projects within your organization.
The legal environment continues to change and grow in complexity. Managers and supervisors are asked to understand in much greater detail the intricate workers of labor and employment law. This 4-hour course is designed with your managers and supervisors in mind. The training contains lecture, breakout group discussions, questions and answer and what if scenarios.
As the legal landscape changes the environment in which we work, so should the knowledge and training we provide our leaders. But as a business owner not having a solid understanding of HR can be a liability because of the huge impact even one employee can have on your business. The HR Took Kit for Small Business will teach you techniques, strategies and legal responsibilities you need to effectively manage your human resources.
This 4-hour session will assist supervisors in understanding the workplace conflict, how to resolve conflict and how to prepare for 3rd party resolution. Our training will focus on defining workplace conflict, tactics to resolve conflict in both the union and non-union environment and how to prepare for resolution. How important is selecting the right employee for your organization? We cover the laws and regulations that impact interviewing applicants, build job profiles, practice mock interviews, and work through the dos and don'ts of interviewing.
As the employment landscape continues to change, legal and effective interviewing is a critical skill all managers and supervisors need in this changing environment. For professionals in Human Resources, Security, Small Business Owners, and other positions tasked with conducting these investigations, training is critical.
This course is designed to train managers and supervisors the legal and proper techniques in conducting an internal workplace investigation. This might work in the short term, but it's better to learn how to respond and relate to difficult people if you expect to be working with them for some time. The best approach to use depends on the person, the situation, and your willingness to build and blend skills as needed. Online, hours Online Government priorities; Respectful and inclusive workplace; Personal development; Personal and team development Respectful and Inclusive Workplace Employees; Supervisors; Managers and Supervisors; Managers; Executives; Directors Difficult People: Strategies to Keep Everyone Working Together W While it's best to get personally fit for dealing with difficult people—that is, manage your own emotions using self-management techniques—there are interpersonal strategies and skills you need to engage and work with difficult people.
By learning how to focus on goals, give feedback and manage conflict, you will be able to work with difficult people more effectively. This course will help you recognize the characteristics of different types of difficult people and respond effectively by understanding the motivations underpinning their behaviour. Online, hours Online Government priorities; Respectful and inclusive workplace; Personal development; Personal and team development Respectful and Inclusive Workplace Employees; Supervisors; Managers and Supervisors; Managers; Executives; Directors Direct, Monitor, and Control Project Work X Most projects experience problems and unforeseen events that pose a threat to successful completion.
This course will equip project managers with skills to manage change in an integrated fashion so that, for example, changes to scope are reflected appropriately in the quality, schedule, and cost baselines. Online, hours Online Personal development; Career development Transferable Skills Managers and Supervisors; Managers Disposal of Surplus Moveable Crown Assets and Investment Recovery M Functional specialists in the fields of procurement, materiel management and real property PMMRP are expected to make informed and cost-effective decisions about asset reuse, relocation and disposal.
This course presents a practical approach to the disposal of surplus moveable assets within the context of legal and policy constraints. Participants will become familiar with the established framework for developing investment recovery plans at the departmental level. C Communicating effectively can be challenging when the message is difficult.
By showing patience, perseverance, and accountability, you can get communication back on track and reach mutual understanding and agreement. Online, hours Online Communications; Personal development; Communication skills; Personal and team development Transferable Skills Employees; Supervisors; Managers and Supervisors; Managers Editing and Proofreading Business Documents C Have you ever distributed a document or message only to find later that you forgot to include a key point or correct an embarrassing spelling error?
This course describes how to edit and proofread effectively, covering key areas such as tone, structure, clarity and accuracy, as well as common grammar, punctuation and spelling mistakes. Online, hours Online Communications; Personal development; Career development; Communication skills Transferable Skills Employees Effective Team Communication C It's vital to maintain open, effective communication within a team. In this course, you'll learn about different verbal barriers to effective team communication and strategies for overcoming them. You'll also learn about specific active-listening techniques that can help you be a better listener.
Online, hours Online Communications; Personal development; Communication skills; Personal and team development Transferable Skills Employees; Supervisors; Managers and Supervisors; Managers Effective Two-Minute Briefings Z Everybody's time is limited, but few face more of a time crunch than deputy heads and ministers. This highly interactive course introduces the strategies and tools needed to effectively communicate the essence of an issue at hand in two minutes or less while ensuring that what is said is thorough and well-constructed. Participants will learn how to brief their deputy heads and ministers by confidently and succinctly delivering their main messages with maximum effectiveness.
Classroom, hours Classroom Communications; Human resources Transferable Skills Executives; Directors Electrical Safety S This is an awareness-level course on how to work safely with electricity. It focuses on specific electrical hazards found in the workplace and methods to minimize or eliminate those hazards. The course content is designed to comply with the intent of the applicable regulatory requirements and best practice standards. Online, hours Online Personal development; Personal and team development; Security; Respectful and inclusive workplace; Government priorities Respectful and Inclusive Workplace Employees; Supervisors; Managers and Supervisors; Managers; Executives; Directors Emergency and Disaster Preparedness S This course was designed and developed to provide instruction on emergency response, safety, reporting, and evacuation of company facilities and work areas in the event of a natural disaster, fire, bomb threat, or other emergency.
Online, hours Online Personal development; Personal and team development; Security; Respectful and inclusive workplace; Government priorities Respectful and Inclusive Workplace Employees; Supervisors; Managers and Supervisors; Managers; Executives; Directors Employee Engagement through Transformational Leadership G Creating an environment that is conducive to employee engagement helps foster greater organizational efficiency during times of change.
A Strategist’s Guide to the Internet of Things
This course uses a reflective and experiential approach to encourage participants to analyze and adjust their leadership style through the lens of transformational leadership so they can bring about positive changes in their organization. Participants will develop a personal action plan to transfer their new knowledge to the workplace.
Classroom, hours Classroom Communications; Human resources; Leadership Transferable Skills Supervisors; Managers and Supervisors; Managers; Executives; Directors Encouraging Team Communication and Collaboration C Successful teams, whether they are on-site or virtual, are characterized by good communication and collaboration.
In this course, you'll learn techniques for encouraging effective communication and overcoming communication problems. Online, hours Online Communications; Personal development; Communication skills; Personal and team development Transferable Skills Employees Energy Efficiency Expert Evaluations M Energy Efficiency Expert Evaluation E4 is a multidisciplinary evaluation process for identifying and implementing low-cost solutions to improve operational performance and reduce energy costs. This course provides managers with insight into their unique role and outlines the benefits of properly onboarding new hires.
In this course, you will learn how to set up the right environment for your presentation. You'll also learn techniques for managing stage fright and for using your voice and body language effectively to deliver your message. To get a team to perform at its best, these strengths have to be recognized, reflected in the roles and responsibilities assigned to team members, and directed toward achieving suitable goals.
In this course, you'll learn how to build a team—including how to set effective team goals, identify roles and assess team members' competencies—and assign roles based on these competencies. Online, hours Online Leadership; Personal development; Communication skills; Personal and team development GC and Public Sector Skills Supervisors; Managers and Supervisors; Managers; Executives; Directors Estimating Activity Resources and Durations X Resources, such as people, materials, equipment, facilities, and money, are required throughout the entire project life cycle.
This course provides an overview of the evaluation requirements and processes and explains how evaluations provide important support to the resource allocation process in the Government of Canada. Participants will learn how evaluations relate to the Policy on Management, Resources and Results Structure and the Policy on Transfer Payments and get a better sense of the impacts of evaluations and their processes on decision making and the delivery and management of federal programs and initiatives. Classroom, hours Classroom How government works GC and Public Sector Skills Evaluators Functional specialists Executive Authority Delegation Training Assessment G In their daily roles and responsibilities, executives must think through complex situations and make sound decisions in compliance with the key legislation and policy frameworks governing their delegated authorities.
In this course, you'll learn about sources and signs of conflict, a process for resolving it, and ways to get the process back on track if difficulties arise. Online, hours Online Government priorities; Respectful and inclusive workplace; Personal development; Communication skills; Personal and team development Respectful and Inclusive Workplace Employees; Supervisors; Managers and Supervisors; Managers; Executives; Directors Facing Confrontation in Customer Service R One of the most challenging and potentially uncomfortable responsibilities of a customer service representative is dealing with angry customers.
By following a few simple techniques, you can usually defuse tense situations without incident. This course discusses the typical trouble spots in dealing with angry customers and explores how to avoid these situations or overcome them. Online, hours Online Government priorities; Service excellence; Personal development; Career development; Communication skills; Personal and team development Transferable Skills Employees; Supervisors; Managers and Supervisors; Managers Federal Basic Emergency Management C Federal departments and agencies must understand their roles and responsibilities before, during and after emergencies to save lives, preserve the environment and protect property and the economy.
Participants will discover how successful emergency management activities are a shared responsibility between all levels of government, the private sector and international organizations. Online, hours Online Security GC and Public Sector Skills Security specialists Functional specialists Financial Literacy for Directors of Crown Corporations Z Members of boards of directors of Crown corporations who have limited financial knowledge must strengthen their understanding of their financial responsibilities within the federal government context.
This course explores the fundamentals of how to interpret financial statements, balance sheets and other financial reports of Crown corporations, a skill required for membership on a Crown corporation's audit committee. Participants will learn about the budget planning process, applying audit rules and implementing an audit plan.
This course introduces key financial legislation, regulations and policies and their impact in the federal government work environment. Online, hours Online Finance GC and Public Sector Skills Financial officers Employees; Supervisors; Managers and Supervisors; Managers; Functional specialists Financial Management Systems F The role of financial officers continues to evolve in step with a heightened focus on internal control, accountability, risk management and the need for demonstrating the achievement of results. This course explores the purpose and function of departmental financial management systems and their links with materiel management, program and other central systems.
A general knowledge of financial analysis is essential for understanding the financial implications of any activity. This course covers some of the methods for analyzing financial statements from the perspective of a non-financial professional. Online, hours Online Finance; Personal development; Career development Transferable Skills Employees Finding Your Bearings as a Project Manager T If you want to learn the basics of what it means to lead a project without all the technical jargon, this course is for you.
You'll learn foundational concepts such as what a project is and what you'll be responsible for, and things you'll need to understand before planning begins. It will also discuss what actions to take in the event of a fire, including the proper use of portable fire extinguishers. The content in this course is designed to comply with the intent of the applicable regulatory requirements and best practice guidelines.
Online, hours Online Personal development; Personal and team development; Security; Respectful and inclusive workplace; Government priorities Respectful and Inclusive Workplace Employees; Supervisors; Managers and Supervisors; Managers; Executives; Directors First Nations in Canada K This course looks at some of the governance structures, traditions and current realities of First Nations and their relationships with the Government of Canada.
You will see how the Government's actions in the past continue to impact First Nations communities in the present. Along with these expectations comes the pressure to succeed and the need to prove you belong in a management position. Establishing credibility early and building new working relationships can go a long way in helping a first-time manager succeed in adjusting to his or her new responsibilities. This course describes ways to establish credibility and manage former colleagues effectively.
Online, hours Online Human resources; Personal development; Personal and team development; Respectful and inclusive workplace; Government priorities Transferable Skills Supervisors; Managers and Supervisors; Managers First Time Manager: Understanding a Manager's Role X Most new managers don't realize how much their new role differs from that of an individual contributor.
This course describes some of the myths about management and their corresponding truths in order to clarify what managers really do. It also points to the typical demands and constraints of a manager's job. Finally, it describes strategies for dealing with common mistakes of first-time managers. Online, hours Online Human resources; Personal development; Personal and team development Transferable Skills Supervisors; Managers and Supervisors; Managers Fostering Mentoring Relationships H Mentoring relationships are key to enabling success in both your personal and professional lives.
This course covers the benefits of mentoring programs for employees, mentors, and the organization as a whole and explores the differences between mentoring and coaching relationships. This online instructor-led course provides participants with the knowledge and skills they need to be an effective resource person to support the implementation of GCdocs within their organization. Virtual classroom, hours Virtual classroom Government priorities; Information management GC and Public Sector Skills Information Management specialists Employees; Managers and Supervisors; Functional specialists Fundamentals of Information Management I Managing information effectively provides great benefits to all public servants and government organizations, including quicker access to data, better decision making and increased transparency and accountability.
This course presents basic information management concepts and principles as well as tips and best practices for managing information. Participants will gain knowledge and best practices to help them apply effective information management in their day-to-day work. These agreements establish renewed nation-to-nation, Inuit-Crown, government-to-government relationships based on respect, cooperation, partnership, and the recognition of rights.
This course gives federal employees an overview of the historical, legal, and policy context of modern treaties and self-government agreements and an opportunity to identify the implications of these agreements for their day-to-day work. Classroom, hours Classroom Policy and regulation; Government priorities Indigenous Learning Employees Fundamentals of Physical Security S Security functional specialists must have the tools necessary to protect Government of Canada property. This online course allows these specialists to apply the basic knowledge needed to design physical security programs and to think critically about existing programs.
This online self-paced course features a series of short videos illustrating aspects of business process management. A number of accompanying exercises, questions for reflection and job aids will further develop basic knowledge and skills in this critical aspect of government functioning. Online, hours Online Government priorities Transferable Skills Employees Fundamentals of Security for Security Practitioners A Security practitioners are responsible for managing and providing advice and services related to departmental security as part of a departmental security program.
This course is an introduction for security practitioners across the Government of Canada, providing an overview of their responsibilities in today's context and in accordance with the Directive on Departmental Security Management. Classroom, hours Classroom Security GC and Public Sector Skills Security specialists Functional specialists Fundamentals of Service Excellence S This 2-day classroom course is intended for public service employees who provide services to citizens, internal clients or colleagues.
By exploring how the government identifies the service expectations of Canadians, participants will learn to deliver inclusive service using a variety of communication skills and techniques. Participants will also gain skills to cope with difficult situations, applying effective resolution strategies and techniques in practical exercises. Classroom, hours Classroom Government priorities; Service excellence GC and Public Sector Skills Service specialists Employees; Functional specialists Fundamentals of Writing for the Web A As more and more Canadians turn to the Internet for information and services, creating an effective web presence is vital for all government organizations.
This course introduces new web writers to best practices for planning, writing and managing their web content. Participants will learn techniques for creating clear, readable content that best serves their audience's needs. This course covers the value of feedback and how it differs from praise. You'll also learn how to manage your reactions and responses to feedback, and how to use it for professional growth. Online, hours Online Personal development; Personal and team development GC and Public Sector Skills Employees; Supervisors; Managers and Supervisors; Managers Gauging Your Organization's High-performing Potential G High-performance organizations are defined by a competitive edge but facilitating such an environment requires the right skillset.
This course helps you assess your organization's potential for high performance in terms of its mission statement, strategy, performance measurement strategies, customer orientation, leadership, and culture. Online, hours Online Personal development; Career development; Personal and team development Transferable Skills Employees; Supervisors; Managers and Supervisors; Managers GCdocs Fundamentals: Classroom I GCdocs is the federal government's enterprise content management solution designed to ensure standardized management of electronic documents and records.
This course introduces the key features of GCdocs and is essential for all new GCdocs users. Participants will learn how to use GCdocs effectively to improve how they save, find, share and manage digital information in the workplace. This online course provides participants with a comprehensive overview of GCdocs, including tutorials on the system's essential features.
Participants will gain access to just-in-time training on the key elements of GCdocs, which they can refer back to at any time. Here, learners apply what they learned in the six preceding online courses. It introduces learners to GCdocs and the key benefits of this tool. It teaches learners how to use the tool and navigate around the Classic View interface and its workspaces. Online, hours Online Information management GC and Public Sector skills Employees Getting the Big Picture by Defining the Project's Scope and Team T At the start of any project—before you plan the budget or create the schedule—you need to develop a clear vision of what you want to achieve and how you'll get there.
That involves clarifying what stakeholders expect to see in the end, all the tasks that will need to be carried out, the resources you will need, and who will be doing the work. In this course, you will learn how to nail down all those big-picture details so that your project gets off on the right foot. Online, hours Online Personal development; Career development; Personal and team development Transferable Skills Employees; Supervisors; Managers and Supervisors; Managers Getting to the Root of a Problem T Articulating a problem requires asking the right people the right questions.
In this course, you'll learn about identifying stakeholders, gaining their input and trust, and using analysis techniques to get to the root cause of a problem. Online, hours Online Personal development; Career development; Personal and team development Transferable Skills Employees; Supervisors; Managers and Supervisors; Managers Government Planning, Budgeting, Reporting and Evaluation Cycle F As the business of government undergoes continual change, big-picture knowledge of financial management in the government life cycle is increasingly important.
This course provides the fundamental knowledge and a basic understanding of the series of events that constitute the financial management life cycle in the federal government. Participants will gain insight and learn the guiding principles with which to make informed decisions on matters of financial management. This online course introduces the federal government's Policy on Green Procurement and provides detailed strategies and tools for applying its principles throughout the procurement process.
Participants will explore the reasons for buying green, identify the major eco-labels and what makes a good or service green, apply life-cycle analysis and define value for money. Online, hours Online Procurement GC and Public Sector Skills Materiel Management specialists; Procurement specialists Employees; Supervisors; Managers and Supervisors; Managers; Functional specialists Handling Disability Management Cases P It is essential for managers and specialists who handle disability management cases to understand the various aspects of disability management in the federal public service.
This course covers the various measures that managers and employees need to take to ensure sound management of disability cases. Participants will learn to obtain the information they need to take the necessary steps to enable the employee to remain in their position or facilitate their return to work. Classroom, hours Classroom Human resources; Workplace management Respectful and Inclusive Workplace Functional specialists Handling Team Conflict W Successful teams are characterized by clear direction, trust among team members, effective communication, and the ability to resolve conflict quickly.
The survival of a team depends on its leader being able to recognize conflict, diagnose its cause, and use efficient strategies for resolving the issue. In this course, you'll learn about what causes conflict within a team and the important role of healthy communication in handling conflict.
This course introduces a comprehensive five-phase threat and risk assessment TRA methodology, applicable to any security situation, with practical examples and exercises. This online self-paced course will help the learners harness change in their work environment and learn about their personal change profile. Using various scenarios, learners will explore strategies for facing change in a government context. Online, hours Online Personal development Transferable Skills Employees Having Constructive Performance Conversations G Open discussion between managers and their team members is an important element in facilitating workplace well-being.
This workshop provides managers with an opportunity to develop the skills necessary to better manage difficult conversations with empathy and influence towards reaching common and practical goals. Participants will benefit from practical techniques and advice on creating a safe and open environment for the discussion of difficult topics in the workplace.
Classroom, hours Classroom Human resources; Workplace management; Leadership Respectful and Inclusive Workplace Supervisors; Managers and Supervisors; Managers; Executives; Directors How Government Works G Understanding the machinery of government helps managers to work more effectively within the federal system.
This course explores how government works with the help of guest speakers and the analysis of current legislation. Participants will have the opportunity to learn what actually happens behind the scenes in the government system. This introductory course outlines the processes that lead to the implementation of public policies within the federal public service, including the establishment of programs and services. Participants will learn about the different steps of implementation, from program design and delivery to monitoring and evaluation. Classroom, hours Classroom How government works Transferable Skills Policy specialists Functional specialists How the Canadian Government Works: Setting the Stage for Results G As public servants, it is important to understand how the complex system of government works and the factors that influence its decisions.
This course examines the fundamental elements of government as it relates to Canadians, the government structure and approval system, the role of central agencies, policy and budget cycles, and the key players in the government process, both within and outside the public service.
By choosing topics relevant to their learning needs, participants will gain a better understanding of their role in the federal public service. Online, hours Online How government works; Policy and regulation GC and Public Sector Skills Policy specialists Employees; Executives; Directors; Functional specialists How to Manage Difficult Conversations W For managers, approaching a difficult conversation—whether it's with a direct report, colleague or manager—can be immensely stressful.
Handled the wrong way, this kind of conversation can also damage your work relationships and leave you feeling unsure of your abilities. With the right preparation and mindset, you can ensure that this doesn't happen. Online, hours Online Government priorities; Respectful and inclusive workplace; Personal development; Communication skills; Personal and team development Respectful and Inclusive Workplace Employees; Supervisors; Managers and Supervisors; Managers; Executives; Directors Human Resources Planning P A human resources HR advisor must be able to analyze HR management and planning issues against the backdrop of operational goals and challenges.
This course explores the fundamentals of HR planning, setting priorities, initiating strategies and taking action from an HR perspective in the federal public service. Participants will have the opportunity to use tools that have been developed to provide informed advice and services to managers within their organization. This course focuses on identifying risk factors, which is the first stage of risk management.
It outlines key techniques you can use to identify risk, including how to use root cause identification, the Delphi technique, and brainstorming sessions. Online, hours Online Personal development; Career development Transferable Skills Employees; Supervisors; Managers and Supervisors; Managers; Executives; Directors; Directors General; Assistant Deputy Ministers Implementing Deep Retrofits: A Whole Building Approach M To support Canada's goal of reducing its greenhouse gas emissions, federal facilities have committed to taking practical steps to reduce energy consumption and carbon emissions from their operations.
This course addresses what it takes to use political savvy as an aid to influencing without direct authority. Online, hours Online How government works; Personal development; Career development; Personal and team development Transferable Skills Employees; Supervisors; Managers and Supervisors; Managers; Executives; Directors Information Management Awareness Quiz I Effective information management provides great benefits to all public servants and government organizations.
This online tool evaluates participants' knowledge of information management principles and best practices. Participants will assess their ability to properly manage information in their work environment. This course examines the strategic role, principles and infrastructure of information management systems in the Government of Canada.
Participants will learn how to better understand information management in the context of its specific government and policy framework. Online, hours Online Information management GC and Public Sector Skills Information Management specialists Functional specialists Information Management Methods and Tools I As information needs continue to evolve, fundamental methods must be established to safeguard and manage information as a strategic asset. This course outlines practical information management IM methods, tools and activities to support an effective IM program.
Participants will learn how to develop information classification structures, establish retention specifications and follow the process for disposing of information resources. Classroom, hours Classroom Information management GC and Public Sector Skills Information Management specialists Functional specialists Information Management: Environment and Vision in the Government of Canada I Canadian citizens expect enhanced access to government information and well-integrated bilingual services.
This course examines the strategic role, principles and infrastructure of government information management IM systems. Participants will learn to apply contemporary values, ethics and competencies to IM and gain a better understanding of their individual roles and responsibilities as well as those of other government organizations. Classroom, hours Classroom Information management GC and Public Sector Skills Information Management specialists Functional specialists Information Management: Supporting Programs and Services I Information management is critical to effectively sharing information across departments, with external stakeholders and with Canadian citizens.
This course outlines stages of records and information life cycle management and information management activities that support programs and services in Government of Canada departments. In this course, learners will be given an overview of the Project Integration Management knowledge area. Online, hours Online Personal development; Career development Transferable Skills Managers and Supervisors Integrated Risk Management C A strong understanding of risk management is important both within the financial management community and in the public service in general.
This course teaches participants how to implement a strategic approach to integrating risk management practices that can be applied to policy development, planning, reporting, operations and decision making. Participants will build strategic thinking skills and will be encouraged to support and contribute to an enterprise-wide risk management culture.
Classroom, hours Classroom Finance; Human resources; Building the workforce Transferable Skills Financial officers Supervisors; Managers and Supervisors; Managers; Functional specialists Intellectual Property C Procurement specialists, program and project managers, and some materiel management and real property specialists must have a good understanding of the key concepts of intellectual property and how to apply the Policy on Title to Intellectual Property Arising Under Crown Procurement Contracts.
This course includes six minute modules that cover the most common intellectual property questions in the government context, including how to apply the decision-making process for intellectual property rights in the context of Crown procurement contracts. Online, hours Online Procurement GC and Public Sector Skills Procurement specialists Functional specialists Interacting with Customers R Failing to realize the importance of customer service and effective communication can lead to increasingly dissatisfied customers.
This course provides valuable advice on how to improve your interactions with customers, including how to overcome barriers to communication as well as how to speak effectively, use vocal cues, and listen actively to paraphrase your understanding of customer needs. Online, hours Online Government priorities; Service excellence; Personal development; Communication skills Transferable Skills Employees Interactive Grammar Modules in English as a Second Language E The acquisition and review of grammar concepts and the development of written communication skills are part of learning a second language and promote language maintenance for new speakers.
This online course introduces participants to a variety of English grammar themes by presenting a theory-based overview of each theme followed by a practical component in the form of interactive exercises. Participants will improve their reading and writing skills and the quality of the written material they produce in their second language at work. Online, hours Online Government priorities; Official languages GC and Public Sector Skills Employees Interactive Grammar Modules in French as a Second Language E The acquisition and review of grammar concepts and the development of written communication skills are part of learning a second language and promote language maintenance for new speakers.
This online course introduces participants to a variety of French grammar themes by presenting a theory-based overview of each theme followed by a practical component in the form of interactive exercises. Participants will improve their reading and writing skills, as well as the quality of the written material they produce in their second language at work.
Online, hours Online Government priorities; Official languages GC and Public Sector Skills Employees Internal Policy Development T Employees working in common and administrative services are often required to develop policies, guidelines and other instruments in response to specific departmental needs. This course provides a framework for developing internal instruments with a specific focus on administrative policies. Participants will learn about the key factors that support and influence the internal policy development process and will be given the opportunity to put their newly acquired knowledge into practice through networking opportunities.
Classroom, hours Classroom How government works GC and Public Sector Skills Policy specialists Functional specialists Interviewing in the context of security screening S The security screening process seeks to obtain missing information or clarifications for an application. This course uses a practical approach, allowing participants to gain effective techniques to conduct security screening interviews. Participants will develop the necessary skills and expertise to properly plan and conduct interviews. Classroom, hours Classroom Security GC and Public Sector Skills Security specialists Functional specialists Introduction to Citizen and Client Centred Service T This online introductory course provides participants with a better understanding of the needs and expectations of citizens and clients, enabling them to take into account their perspectives in all aspects of service design and delivery.
Dead Right There. ODSA Doctors and nurses shorthand acronym for a patient found dead at the scene. This outrageous acronym is an example of the human species' tendency to use humour when dealing with horrific trauma. Extended version of DRT used by certain US police and fire-rescue personnel in incidents involving catastrophic injuries. Danger To Shipping. Another healthcare coded shorthand term for particularly obese patients, very transferable and equally insulting to anyone who ate all the pies. Use with great care, in fact best not use it at all.
Seasonal acronym explaining why most business comes to a grinding stop for two whole weeks at the end of the year. Ear To Ear Grin. Errors and Omissions Excepted. Shorthand disclaimer notice, used as a rider at the bottom of invoices and other documents with potentially legal and contractual implications.
Effectively means that no liability is accepted for mistakes and omissions. Ack N Whiteley. Error Between Chair and Desk. ITC helpdesk shorthand, but of course not necessarily restricted to IT applications. Even the great noughties Credit Crunch and the beginning of the end of the free market economy as we once knew it can ultimately be distilled to a single simple common EBCAD error, albeit replicated across the most significant executive offices of the financial and regulatory world. One of a series of esoteric 'EB' Earnings Before.. Earnings are profits from operating and non-operating activities.
Lovers code from way back. Explain, Demonstrate, Imitate, Practice. This is such a brilliant simple teaching and learning model. It's applicable just about everywhere else too. Retail acronym thanks L Starkey. Modern point of sale systems allow payment by electronic credit or debit method via connection to a central banking agency. It is now frighteningly easy to buy things, and this ease progressively increases.
In fact the efficiency of the technology will inevitably and literally with the replacement of PIN codes by iris recognition turn the moment of purchase into a mere blink of the eye. Ack R Tickner. Electronic Point Of Sale. The retail industry term for auto-readers - normally of bar-codes - at store checkout tills. EPOS caused a retail revolution, enabling massive advantages for retailers and sellers, including automated stock control and re-ordering, sales tracking, market research, staff de-skilling, customer service, customer spending profiling and loyalty card systems.
Sometimes referred to as EPS. A technical medical acronym. Emotional Reaction Impedes Control.
Acronym version of the rule of 'counting to ten' to avert feelings of rage or distress. It is certainly true and generally forgotten in the heat of an argument or other stressful situation, that becoming overly emotional is rarely helpful, and usually damaging to all concerned. Thanks George Chamberlain, who in all likelihood originated this excellent mnemonic and aid to self-improvement around Incidentally the cartoon is from that time, and was drawn for George by Colin Howard.
Equipment Superior to Operator.
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Coded acronym written on a work-order by a technician that means 'There's nothing wrong with this equipment - the problem is the owner. Everything To Attract Men. It was suggested to me a while ago that this is the origin of the ladies fashionwear chain name. It isn't, but it's an amusing acronym all the same. Flip If I Know. The mysterious 'F Eleven K' code has been appearing on technical query reports for many years. Features, Advantages, Benefits. A widely used selling techniques acronym within the traditional selling process and related sales training.
People are more interested in what improvements a product or service will bring rather than a description of what is being sold. While modern sales methods have eclipsed the significance of the FAB principle, the fact remains: it's more important to focus on what a proposition will do for the listener, beyond merely what the proposition is. Fecal Air Rectally Transmitted. The word fart in fact is derived from Old High German 'ferzan' pronounced fertsan from older Germanic roots 'fertan', both of which are clearly onomatopoeic sounds like what it is , as is the modern-day word, unchanged in English since the s.
Words and language might change over time, but the sound of a fart is one of life's more enduring features. Fat And Stupid. Healthcare coded patient notes acronym. Use with caution, although safely describes those 4 inch thick system manuals, written by experts, which don't actually explain anything about how to use the system. Thanks S Fox.
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Face, Arms, Speech, Time. The acronym FAST also cleverly emphasizes the need for urgency in checking the signs and reacting. Final Acceptance Testing. Marketing or product development technical term, ack. Crucial stage often overlooked by egocentric owner-managers and corporate chieftains, expensive designers and advertising agencies, politicians and government project commissioners, etc. Failing Better Offer. A caviat for many occasions - business negotiating, social diaries, time management and planning, quality management, percentage management - a great alternative to simply saying maybe or perhaps, or yes, when you really mean FBO.
Ben Ball. Fur Coat No Knickers. Ack M Price. Fall Down Go Boom. Hospital accident and emergency notes acronym often referring to a patient's injuries caused by alcohol abuse. Forget Everything And Run. The acronym explains what happens when the fear response takes over, and the primative brain switches to auto-pilot. Great for presentations training and 'training the trainer', to emphasise why nobody ever does anything really well under extreme stress except shut down. There are fruitier interpretations of the word Forget of course.
Find 'em, Feel 'em, Fondle'em, and Forget 'em. This expression is in this listing for historical reference only and is not recommended for use anywhere. In its day the expression was of course gender specific but now in this age of gender equality is not necessarily so. Ack G Day. Forget It and Drive On. An acronym made popular by motivational writer and speaker Zig Ziglar. Dwelling on past disappointments or seeking revenge is self-destructive.
It's far better to concentrate effort on the next challenge. Fart In A Trance. Every organization has a person who seems to be perpetually in FIAT mode. Most of us experience being in this state at least a couple of times a week, especially Mondays after heavy weekend, or while captive in corporate presentations or boring training sessions.
Alternative to MEGO. Ack Tony Lomas. First In First Out. Originally an accounting term, to provide a convention for writing down the balance sheet value of assets of the same type. Applies to any situation where the oldest go first and the newest stay longest, but a perilous policy in terms of staff. First In Last Out. Again originally an accounting term for depreciation practice, whereby the oldest assets are the last to be written off. The term has wider applications, particularly rock festival car parks, overcrowded tube trains and airport buses.
Before handover of Hong-Kong by the UK to China in , this acronym sardonically reflected the treatment by certain multi-national employers of under-performing or out-of-favour staff. Superb acronym, with Australian origins apparently, for show-offs and big-heads everywhere. Ideal code for referring to person or behaviour when someone holds a very high opinion of themselves, through self-delusion, arrogance, or because they happen to be held in unreasonably high esteem by a superior. French, Italian, German, Spanish. Shorthand used by some in considering or targeting the traditional four main languages of the European market and the demographics and communications variations required to address it.
Fanatical, Insecure, Neurotic and Emotional. Alternative ironic acronym response thanks D Jenkins to the universal question, "How are you?.. People commonly respond to the question, "How are you? Find Inform Restrict Extinguish. One of those wonderful acronyms in which the new word actually relates to the subject; this one for student fire-fighters, and anybody else for that matter, since it represents the essential rules and process of dealing with fires. Ack JH. Forget It, Stuff Happens.
I'm Staying Here , the polite version of a ruder Royal Navy expression, and no doubt said elsewhere too at times of pressure or threat thanks P Burns. Army infantry acronym for urban warfare. First In Stays There. Financial and stock-holding term, describing the practice of not rotating the stock, so that the first pieces of stock stay in stock and 'on the books' for ever. Ack J Taylor. Fecked In The Head. Marginally more polite version than the common form. One of many no-nonsense nurses' acronyms to describe a patient's condition in terms that fall some way short of being politically correct.
Ack Charli. Four Letter Acronym. Arguable contradiction in terms, and companion acronym for TLA. Funny Looking Kid. Used by medical and healthcare folk to describe an infant or newborn whose looks are unlikely to provide a passport to fame and fortune. Perhaps aside from dark humour at work this is a manifestation of some sort of envy, given that 'funny looking kids' often grow to be some of the loveliest people you could ever wish to meet. Where we fear and ridicule funny looking people, deep down perhaps we see in them a strength and resolve that normal looking folk don't possess, because we've never had to.
Ever read Mary Shelly's Frankenstein? See above. Ack S Pennington. Answers on a postcard please Flotus is very close to the word 'Flatus', which refers to the gas passed in flatulence Fat Little Ugly Fellow. Normally the word 'fellow' would be substituted. For a short boss with Napoleonic syndrome. Ack D Harrison. Fast Moving Consumer Goods. An acronym that lots of people have heard and don't know what it means. FMCG typically describes products and the entire industry behind these products that supermarkets and other big stores, and increasingly online retailers, sell in big volumes, at relatively low profit margins, to domestic consumers.
FMCG traditionally referred to foods and groceries, household consumables, small electricals, inexpensive toys and games, but the abbreviation extends more recently in this worryingly increasingly disposable age to clothes, books, kitchenware, fabrics and textiles, even furniture, and before long no doubt, to phones, TVs, computers, and all sorts of other products which people buy and consume, or discard very quickly, often because the product has broken or become obsolete, or is no longer compatible.
Flipping Nearly Died. Polite version of healthcare term, transferrable to descriptions of any traumatic aftermath, eg, sales conferences involving overnight stays and obliging night porters; excessive outward bound courses; car journeys with the firm's worst driver, etc.
A Carr. Flipping New Guy. Increasingly common acronym for the new recruit, especially in certain institutional environments armed forces, police, etc where new people stick out more prominently than the seasoned staff. Less relevant in organisations with a quicker staff turnover where the majority of the workforce can be FNG's. First Of A Kind. An acronym to illustrate the development or attainment of uniqueness, relevant to developing sales and business propositions, USP's and value-added offerings. The FOB expression originates from the meaning that the buyer is free of liability up to the point that the goods are loaded on board the ship.
When language doesn't make obvious sense people are apt to change it. If you use or hear the term used in a shipping context it's sensible to clarify precise meaning. More explanation about FOB in the financial terms section. Frequently Outwitted By Inanimate Objects. Ideal for anyone struggling with one of those ridiculous picnic tables, flat-pack self-assembly furniture, crisis situations caused by errant cars, computers, mobile phones, and the ultimate FOBIO challenge - removing the cellophane from a new CD. Training and presentations acronym to emphasise that vision is essential for creating unique solutions and development.
Ack PL. Feck Off and Find Out. Regrettably there is no easy polite alternative to the F Off term. One of the great training and management acronyms, it emphasises the opportunity or requirement for people to find answers themselves rather than be spoon-fed, which achieves little. Generally the process of development is much strengthened using FOFO principles wherever possible.
FOFO: Ack. Neal Stothard. Fall On Out-Stretched Hand. Medical acronym describing cause of injury to hand, wrist, etc. Thanks B Villona. Focus On Reducing Costs Everywhere. From USA industry. An acronym that can be applied anywhere. Perhaps not the most progressive strategy ever invented, but sometimes necessary and helpful, provided the cost-cutting does not prevent activities that would otherwise bring good and fast returns on investment, and also provided that the long-term well-being of operations and people are not sacrificed.
Ack P Lock. Found On Roadside, Dead. A quick explanation for not pursuing the non-viable.
An excellent reminder of the need to invest one's time productively. Ack T Day. Fornicates Regularly And Chain Smokes. ODSA The polite version is arguably better than the rude one. Nurses and doctors acronym for covert patients notes. Ack L Speden. Flipping Ridiculous Electronic Device. An increasingly popular acronym that many people now use to describe a computer or other gadget causing frustration or technical difficulty for the user.
Fouled Up Beyond All Recognition. Polie version. Ack E Thomas and the many others. Fouled Up Beyond Belief. An old acronym that is just as useful today as when first devised. Probably originated in the 2nd World War. Apparently this was initially a Royal Navy acronym bacronym to describe 'elbow grease' and a reminder that physical effort generally produces the best results of all, irrespective of modern technology. The meaning behind this wonderful acronym is supported by the following story thanks N Spargo : Apparently just before the Second World War, the British armed forces adopted new webbing, the belt and harness to carry ammunition, water bottle, bayonet, etc.
The new webbing was made of heavy canvas khaki for the Army, blue-grey for the Air Force, white for the Navy , with numerous brass buckles and strap tabs. Of course the webbing had to be kept clean and bright, for which sailors were issued Blanco whitening and Brasso brass polish. Early examples of the new webbing were particularly difficult to clean, whereupon official instruction from the old Chief Petty Officers was to use plenty of 'elbow grease', given that this was the 'Finest Universal Cleaner Known'.
The sailors soon recognised the significance of the initials and developed a typical piece of folk wisdom: "If Blanco don't whiten it and Brasso don't brighten it then FUCK it.. Failed Under Continuous Testing. In other words, broken. One of the all-time great acronyms, and nothing rude about it at all, surely.
Used especially by technical people in the entertainment industry and deserves usage and recognition on a global scale. Arguably both are reverse acronyms, however you can't argue with them being very funny and elegantly succinct. In addition to the acronym itself, a particularly amusing example of usage was sent to me thanks P Giles : 'F U C T U P' written one letter each across the six broken channels of a lighting control desk. Fear, Uncertainty and Doubt. Acronym from the marketing world, in which propositions leveraged by FUD create additional motivation for the target audience to buy or act - for example Y2K computer scare stories, various types of insurance, extended warranties and guarantees, security and surveillance offerings; typically most preventative products and services.
Thanks M Adamson. FUGAZI is potentially transferable to other disasters resulting from poor preparation and over-confidence, eg. FUGAZI was a Marillion album title they knew what it meant apparently, and is also a band who didn't know what it meant - apparently. Feck You Jack I'm Alright. Marginally polite version. A fruity old acronym that's not a precise abbreviation, instead partly a clever phonetic structure in which the 'IYAM' element equates to the words I am, or 'I'm.
The expression is from the rank and file soldiers of the 2nd World War, notably and almost certainly originating in the Pacific war zones. Interestingly this acronym also provided the origin of the more recent expression and humourous boast, at the expense of a lumbered mate: 'I'm alright Jack', which of course means the same as the full orignal FUJIYAMA version.
Now this one looks like it's going to be packed full of swear words, but strangely it's not. A motto for self-reliance and taking personal responsibility. The quest for empowered people in organisations cuts both ways - the organisation needs to give people more freedom, and people need to take responsibility for finding their own answers and solutions. It's a reminder that we all need to seek our own answers rather than rely on 'received wisdom' or someone else's solution that might well be overdue for improvement. Generally Accepted Accounting Principles.
To non-accountants this may seem a contradiction in terms. Generally Accepted Auditing Standards. Perhaps only marginally less contradictory than GAAP, but they do exist, honestly. Amusing if slightly insulting and ironically, envious reference to the modern generation of young people who need and can effectively absorb information, learning, entertainment, advertising, etc.
Previous generations X, Y, Baby-boomers for example were brought up reading whole books, writing memos, and attending meetings, so their brains tend to be less well-tuned to the dramatically abbreviated communications and speed of life which characterise the blackberryfacespace age. GADD people even have their own language - largely free of vowels, punctuation, capital letters, etc - which older people criticise, but this is exactly how life and society changes.
Each successive generation becomes quicker and more efficient at sending and receiving information, and this also extends to entertainment and leisure activities. To older people this faster lifstyle seems like laziness or carelessness, but in fact it is more a reflection of the progressive sharpening of human brainpower. Interestingly, genius minds of any generation have very low spans of attention: a sharp mind grasps a concept extremely quickly, becomes bored very quickly, and naturally seeks alternative stimulus if the present issue starts to drag.
Despite what we might read about the worsening standards of education, young people are very sharp indeed. Civilisation advances proportionately to knowledge transfer and human collaboration. Quick brains facilitate this, therefore so-called 'attention deficit disorder' among youngsters is a healthy indication that civilisation continues to progress, which is gr8. Reference to a person or group exhibiting encouraging signs of understanding and capability, and then failing to act or respond due to some sort of serious and usually permanent malfunction.
God Alone Knows. Originally British First World War doctor's shorthand on a traumatised soldier's medical report for shell-shock or other nervous disorder this prior to any official recognition of nervous condition resulting from months or years active service under fire and bombardment. Nowadays GAK serves as an incredulous reponse to any unfathomable question.
See also NYDN. Group Against Smokers Pollution. Going the Extra Mile. GEM is a very memorable, neat and powerful acronym for all sorts of situations relating to effort, quality, commitment, motivation, development, design, creativity, selling, customer service, leading, inspiring, teaching - in fact any activity, responsibility, project or task which benefits from extra thought, enthusiasm and energy, to produce an effect beyond usual expectations or standards. GEM appears in themes and promotional messages for a variety of situations because it's an elegant impactful statement underpinned by a very potent concept - that of always striving to do better - to 'over-deliver' and to exceed expectations, in the very correct belief that doing so will produce great outcomes for the giver and receiver; supplier and customer.
GEM is especially relevant for beating competition and delighting customers. It's also a wonderful maxim for building self-esteem, integrity, respect, credibility, reputation and positive human relationships. GEM is actually an attitude for life as a whole: if a job is worth doing then it's worth doing in the best way you can. GEM people are noticed and remembered; they become trusted and valued, and accordingly, GEM, simple though it seems, is a wonderful life-code.
Garbage In Garbage Out. Originated as a computer metaphor but deserves a much wider exposure. Use freely for any situation at all that involves effort and output esp. Good Looking Mum. Healthcare industry shorthand. Less earthy and somewhat more detached than the MILF alternative.
Garbage Made Carefully. A wonderful example of industrial warfare by acronym no offence intended. Godt Mitt You. God be with you The only Anglo-German hybrid abbreviation I know, used today as a sign-off in certain naval communications, notably still among Swedish vessels. Some believe its origin dates from the 2nd World War, when the message was sent between British and German enemy submarines operating in surface mode, when traditionally they would not engage, other than to communicate their mutual respect through this expression.
Ack Robert Stael Von Holstein Others possible origins are suggested: That GMY was a greeting between German Wolfpack submarines during WWII who used the mixture of German and English words to confuse the allies; it was a traditional greeting between commercial ships; it stems from old unofficial telegraph code; is was an invention of a Swedish naval officer. Ack Pieter Kuiper. Greatest Of All Time. An acronym from the sporting commentators' book of superlatives, and transferable to all.
Everyone can be GOAT at what they do and who they are. General Body Crumble. ODSA Healthcare acronym to describe an elderly person with no specific diagnosis, but just generally deteriorating. Government Owned, Contractor Operated. An admission by government that they have the expertise to run the country supposedly but not anything as practical as a hot-dog stall.
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Genial Old Farts Enjoying Retirement. Super demographics acronym, allegedly originally seen on the back of a caravan touring Australia; now much used at retirement parties. Ack LA. God Only Knows. Such patients not infrequently later had an ERCP. Gentlemen Only, Ladies Forbidden. For chauvinists everywhere. Especially at the golf club. Ack C Judd. Get Out of My Emergency Room. Goals, Objectives, Strategies, Plans, Activities. A simple blueprint and order of thinking for business planning of any sort, even for large complex challenges and entire businesses.
Thanks Chris Starke. Any connection is purely coincidental, as the saying goes. The acronym seems to have originated in the US military. Thanks M Grasso. Good for Parts Only. Not the most optimistic diagnosis. Also thanks J Fobian used in similar deathly fashion in the automotive industry. Three little letters Graduate s Renting, Employed, No Deposit. Group, Range, Indication, Type of fire. In the military, the acronym teaches and reminds how to give fire control orders, but the key points relate with a little adaptation to all sorts of engagements with a 'target' audience:.
Use with care if you must use is at all, and whilst not necessarily recommended, there is a potential application for explaining the more technical aspects of customer profiling. Goals, Reality, Options, Will. A maxim from the life-coaching industry, which makes a lot of sense, and is relevant to any situation that requires realistic objectives to be established, and then the planning and determination to achieve them.
Grotesque, Unbelievable, Bizarre, and Unprecedented. Ack S Doherty. Goes When Ready. As such GWR is a novel way to describe or present a personality or system which cannot be moved or changed without suitable preparation and patience. GWR people tend to be process and detail oriented. GWR situations tend to be big complex systems or networks large old organizations and institutions with lots of entrenched practices and attitudes. Obvious examples of HAHO misadventures are military interventions in far away territories, government interference in local services education, health, policing, etc , and corporate takeovers motivated for the enrichment of the predators.
Checklist system popular in private pilot licence training for stall recovery and also used prior to aerobatics. Human Capital Management. Arguably the same as HRM Human Resources Management , although many especially in the HCM field would disagree, pointing to various 'new' HCM components linked to such terms as 'new economy', but which strictly speaking could be covered simply by a modern view of HRM. If are studying modern HR practices and methods then again you will tend to find such ideas being presented under the HCM heading. But don't be kidded that the label itself changes anything.
The use of a new title doesn't automatically ensure a successful initiative or implementation. On a more specific point, you will see the word 'Reporting' commonly appended to the Human Capital term, which indicates the additional emphasis on analysis and accountability that perhaps most distinguishes HCM from the traditional HRM in practice, although there is nothing to prevent well run Human Resources activities enabling and generating just the same reporting needs and outputs.
What these things are called is not the issue - it's what actually goes on that matters. Cynics would say that HCM is not so much a different field, it's more a different way to sell more services, books, training, and the like. The HCM term has arisen in recent years, as new buzzwords and abbreviations tend to, when sufficient people embrace the idea that a new approach is warranted or opportune, in which case a new brand or packaging usually happens. How long the HCM expression lasts, and the notion that it is very different really from modern Human Resources Management, remains to be seen.
As ever, it's not the label, but the precise definition and practice that counts. High Earning Worker. Honesty, Integrity, Plain-dealing. The UK House of Commons i. Diamond didn't know them. Assuming the stated principles are indeed the founding ethos of Barclays Bank established by quaker John Freame and Thomas Gould, in London, then obviously Diamond should have known them.
Incidentally Diamond resigned from his post as CEO the day before appearing in front of the committee. HIPs lasted a few short years before the legislation was put into reverse and information requirements were greatly reduced. This is a term for a product which requires a high amount of thought by the customer before purchase, such as cars, holidays, pension plans, houses, etc. Hair Is Vanishing. Text messaging ain't got nothing on it Another poignant demographics acronym.
Could be a great name for the next governement initiative on pensions Human Remains. Hope This Helps. Email abbreviation when replying to requests. Potentially counter-productive if the recipient doesn't understand what it means Hyper-Text Transfer Protocol.
Destined to become one of those abbreviations which nobody knows the origin of in thirty years time, and here mainly lest we forget. How To Make Love. Alternative created and contributed by writer by S McCarthy, thanks. Not a good place for one's head to be and arguably a lot worse than up in the clouds.
Ack P Farrant. It's About Me Stupid. Elegant and wonderful acronym for many and various situations, especially explaining and understanding human relationships and communications. A great reference point for explaining the 'emotional contract' and the false notion that people will do what you say just because you tell them so. Informal disclaimer, usually followed by "but Thanks D Rudloff. I Blame Microsoft. A 'backronym' with different applications, aside from having a dig at MS, for example to highlight where a person finds it difficult to accept responsibility for their own actions, or more usually, inactivity.
Ack to Dr Neale Roney. In Case of A Balls Up. A wonderfully funny, memorable, and very meaningful acronym for project management and all kinds of planning or forward-thinking activities. Origins uncertain. No doubt someone will tell me if they know.
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Thanks J Hudson. In Case of Emergency. While the acronym has had this meaning for a while, in recent times the termonology has assumed additional significance: apparently modern practice is increasingly to identify a special 'ICE number' within one's mobile telephone 'phone book' listing, so that in case of suffering a debilitating accident or emergency, a person assisting anyone in their moment of need is able immediately to contact the nominated friend, spouse, parent, etc.
Ack D Kugler. Not an acronym obviously but worthy of inclusion. The 'ID Ten T' code has been used by technical service people for years, and probably explains very well a large proportion of user-reported faults and queries.